Customer Service
ORDERS & DELIVERY
Most of the Inara Fine Pieces are handcrafted and made to order. However there will also be a buy now option, which means that the pieces are currently in stock and available to be immediately shipped out.
The Inara pieces that are made to order will require 4-8 weeks from order to delivery. Once your order is placed, you will receive a confirmation email with your order details.
All Inara pieces are handcrafted and made to order. Once your order is placed, you will receive a confirmation email with your order details and how long it will take. Please note all bespoke and made to order sales are final sales and not eligible for returns.
PRODUCTION TIMELINES
Our standard production time is 4 to 8 weeks depending on the complexity of the piece. If you need something urgently, please email us before placing your order, and we will do our best to accommodate.
SHIPPING
Once your piece is complete, it will be securely packaged and shipped via insured international courier. You will receive tracking details once the item is dispatched. Please note that all deliveries will require your signature on delivery.
Delivery Times:
- Within Thailand: 1–3 working days
- International (e.g. UAE, UK, USA, Europe): 3–7 working days
Delivery times may vary depending on customs clearance procedures in your country.
Shipping Charges:
Shipping is complimentary on all orders above $2,000 USD. For other orders, shipping fees will be calculated at checkout based on your location. All import duties, sales tax and other import costs incurred at the point of entry into the destination country are the responsibility of the customer.